Shout provides a free 24/7 text support service for social care and health staff who are working on the frontlines right now. Text FRONTLINE to 85258 to talk by text with a trained crisis volunteer.
Our Frontline: support for social care workers
Care workers are under pressure like never before. It can be hard to prioritise your own mental health when you’re caring for others in such a difficult situation – but your wellbeing matters.
Let us help
To talk by text, text FRONTLINE to 85258 any time. To talk by phone, call 0300 131 7000 from 7am to 11pm if you’re in England, or call 116 123 any time if you’re elsewhere in the UK.
It’s all in confidence, with trained volunteers.
There’s more support and advice in the resources we’ve chosen below. If you’d like to see a wider range, click here to see everything we’re recommending for frontline social care workers.
Resources in this toolkit:
Social care workers in England can call Samaritans' dedicated confidential support line on 0300 131 7000, 7am–11pm every day of the week. Social care staff anywhere else in the UK can call on 116 123 to speak with a trained listening volunteer.
You can also talk to trained staff and counsellors who are experts in bereavement, grief and trauma, provided by Hospice UK and Just B for health, care and emergency workers during the pandemic. Call 0300 303 4434 free and in confidence, 8am to 8pm 7 days a week.
While much of the country stays at home, care workers aren't in the same boat. This page has tips for taking care of your mental health and wellbeing, help with understanding difficult feelings, and ways to find support.
Care workers are recognised by the World Health Organisation as facing particular pressures right now. This article is an easy-to-read summary of their advice on staying well.
The fact is, COVID-19 is causing many people to die before their time. As a care worker, you might feel used to dealing with loss, but it hasn't been like this before. This guide can help make it a little easier to think, and talk, about.
Contacting relatives by phone to communicate the death of a resident during the COVID-19 pandemic
Breaking the news of the death of a resident by telephone, rather than face-to-face, can have an impact on your mental wellbeing. This guide talks you through making such a call in a way that is sensitive, compassionate and protects your wellbeing.
The coronavirus lockdown might be affecting your mental health. This guide suggests ways of staying positive and getting into a healthy routine.