Quality assurance

We take quality seriously here on Mental Health at Work and it’s really important to us that we show you the very best resources that are out there. So, what makes a good resource? We’ve put together a list of principles that we believe all good resources should have. We use our quality assurance process to ensure that we’re holding ourselves accountable to this.

What this site is for

The purpose of Mental Health at Work is to help employers, managers and colleagues in organisations of all sizes to find tools and ideas they can implement to improve mental health within their workplaces. Although there are many resources here that will be helpful to anybody, including those working on their own, this site is not intended as

  • a direct source of mental health support for people who currently need it, or
  • a directory of mental health support services, products or apps.

(If you are looking for either of the above, our Urgent Help page has some ideas for who to contact.)

What we do include, though, is anything that can help people to make changes across their whole workplace. The information below gives you some details about how we decide which of these resources to include.

Our principles

When choosing resources for inclusion on this site, we consider the following principles first of all:

  • Relevance – content must give users information, guidance and interventions on workplace wellbeing to equip them to take steps to support the mental health of staff.
  • Accuracy – resources should be technically accurate and the most
    up-to-date versions.
  • Having a positive impact – resources should not use stigmatising language and should enable the user to make a positive change.
  • Accessibility – resources should be optimised to be read and navigated by most people and on a range of devices. Where resources have alternative formats available, this should be highlighted.

If a resource doesn’t meet these criteria, it’s likely not to be included.

We’ve also identified some further attributes that we believe make a resource accessible, credible and trustworthy:

  • Lived experience input – resources that reflect people’s lived experience of mental health in the workplace.
  • Evidence-based – resources that have some form of quantitative and/or qualitative data that shows a positive evaluation by employers and/or employees.
  • Externally accredited – resources with an accreditation/quality mark from a relevant external organisation.

Although we don’t rule out resources that don’t have these attributes, we’d like to showcase best practice and we’ll highlight this in our resource descriptions where possible.

Reviewing the resources

All of the resources included here are individually reviewed by the Mental Health at Work team. Additionally, a quality assurance panel consisting of mental health and workplace experts across Mind provides further oversight when needed.

As well as reviewing resources for inclusion according to the above principles, we’ll also consider the resource’s purpose and agenda, and the reputation of the organisation who produced it. When a resource offers new, controversial, untested or unconventional advice or guidance, it will first be reviewed by the quality assurance panel.

When a resource is particularly long (for example, a full-length book) or serialised (for example, a podcast, blog or continually-updated website) we will review a reasonable proportion of it. We reserve the right to change our opinion of its suitability as and when new episodes, articles or content are added to it, but will not as a matter of course have reviewed each of these.

Please note that despite our quality assurance processes, we can’t take responsibility for links to other websites, resources or content on third party sites.

Our mission is to bring you the best resources that are out there, so we take the quality assurance of them seriously. If you’ve got any questions or queries regarding our processes, please email mentalhealthatwork@mind.org.uk .