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SPOT, Talk, Help: A manager’s guide

Organisation: Thames Water


Thames Water has produced a brief, colourful guide for their line managers, to help make sure they are able to support people in their teams who are experiencing mental health difficulties. It includes simple tips, explanations and signposts to further sources of information or direct help, all presented through the lens of their ‘SPOT’ principles:​Time to talk: Our mental health strategy PDF Thames Water has published its employee mental health strategy in a brief, colourful booklet accessible to all staff. It outlines why mental health is important, the measures they're putting in place and what staff can do.Free By: Thames Water View resource

  • See the signs
  • Provide opportunities to talk
  • Offer a listening ear
  • Talk to a professional.

The guide explains why looking after workplace mental health is important, and makes it clear that it doesn’t need to be difficult to talk to colleagues about how they’re feeling. It also has one-page descriptions of many of the sources of support available to Thames Water employees: from internal resources, like mental health first aiders and their employee assistance programme, to encouraging people to talk to their GP or to Mind.

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Organisation: Thames Water
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Thames Water
Thames Water

Thames Water is the UK's largest water and wastewater services provider.

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