Our Frontline: support for emergency services

We know that people in the emergency services community are more likely to face mental health problems, but less likely to seek support. And that’s when things are normal. Right now, as you work to keep the country safe in extraordinary circumstances, it’s a particularly challenging time.

Let us help

Our Frontline offers round-the-clock one-to-one support, along with a collection of resources, tips and ideas chosen to support your mental health as you do your work to protect us all and keep the country going. For ambulance staff in England, call 0300 131 7000 from 7am to 11pm – or, for all other emergency services staff, text BLUELIGHT to 85258 for a text conversation or call 116 123 for a phone conversation at any time.

Whichever option you choose, it’s all in confidence, with a trained volunteer.

Below, you’ll find some more details about the help that’s available, and some other things that we think you’ll find useful. When you can, take a moment and have a look through. We’ll keep it updated as we learn more about what’s helpful to you over the coming weeks and months.

Resources in this toolkit:


​10 stress busters

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This web page from the NHS outlines ten easy ways for you to reduce the amount of stress you experience. Many of them are quick enough to slot into quiet moments before, during or after a shift.