You can also talk to trained staff and counsellors who are experts in bereavement, grief and trauma, provided by Hospice UK and Just B for health, care and emergency workers during the pandemic. Call 0300 303 4434 free and in confidence, 8am to 8pm 7 days a week.
Our Frontline: support for emergency services
Emergency services staff, talk with someone who gets it.
For free, confidential, emotional support:
- Call 0300 303 4434 from 8am to 8pm, 7 days a week, for trauma and bereavement support from Just B
- Text FRONTLINE to 85258
- Or call 0800 069 6222 from 7am to 11pm if you’re ambulance staff in England, or 116 123 for any emergency services staff, anywhere, any time, to talk to Samaritans
All in confidence with trained volunteers.
Discover resources recommended for emergency services workers below, or click here to see a longer list of resources..
Resources in this toolkit:
Shout provides a free 24/7 text support service for emergency services staff and first responders. Text BLUELIGHT to 85258 to talk by text with a trained crisis volunteer.
Ambulance staff in England can call Samaritans' dedicated confidential support line for the NHS, 7am–11pm every day of the week. This page shows you how to access it.
For all other emergency services staff working on the frontlines, Samaritans are there to listen - 24 hours a day, 365 days a year. Call free on 116 123 to speak in confidence with a trained listening volunteer.
Even during the COVID-19 crisis, ambulance staff must deal with traumatic situations every day. The Ambulance Staff Charity have collated a number of resources to support your mental health during this time.
In the emergency services, the possibility of dealing with death and bereavement is always there. The fact is, those issues have come to the forefront - and working with that can take its toll. This guide can help make it a little easier to think, and talk, about.