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Employee assistance programme guidelines


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Employee assistance programmes (EAPs) can be a valuable part of how an organisation supports its employees. This overview, for those delivering EAPs or considering commissioning one, explains what to expect and what's important.


An employee assistance programme (EAP) gives employees access to a range of mental health professionals, advice and support, via a single point of contact. It’s purchased by the employer to support their staff, and gives employees the opportunity to talk about any personal or professional issues that might be affecting their work. These could relate to mental or physical health, relationships, finances, alcohol or substance use, legal issues or any other subject)

This document, from the UK Employee Assistance Professionals Association, first introduces the concept of an EAP and then outlines the range of different models they can follow and approaches they can take. There are specific sections on:

  • Counselling services
  • Legal support services
  • Life management and practical issues
  • Mediation and conflict management
  • Workplace stress
  • Coaching and mentoring
  • Trauma and crisis management
  • EAP account management
  • New developments in EAP provision

It also includes case studies from people who have implemented an EAP, describing the experience and its benefits.

While much of it has been written for providers, it covers all the different ways an EAP might be set up, delivered and used. So, it’s a valuable insight for any organisation considering implementing one.

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Employee Assistance Professionals Association
Employee Assistance Professionals Association

EAPA represents professionals concerned with employee assistance, psychological health and wellbeing in the UK.

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